Welcome to KL BROTHER A&G (PUCHONG) SDN BHD By accessing and using our website, placing an order, or engaging with our services, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully.
1. Company Information
KL BROTHER A&G (PUCHONG) SDN BHD
Address: 14, Jalan Utama 2/12, Section Taman Industri Puchong Utama, 47100 Puchong, Selangor, Malaysia
Email: klbrotherpuchong@gmail.com
2. Products & Services
We specialize in aluminum and glass solutions, including custom-made products and fragile items such as smart mirrors.
We reserve the right to update product descriptions, specifications, and pricing without prior notice.
3. Orders & Payments
All orders are subject to availability and confirmation.
Full payment is required before delivery.
Prices listed do not include shipping fees, taxes, or customs duties (for international orders).
4. Delivery Policy
We deliver within Malaysia and offer international shipping.
Fragile items like mirrors are packed with extra care to minimize damage.
For full delivery details, please refer to our Delivery Policy.
5. Damaged Goods
If the product arrives damaged, customers must notify us within 24 hours with clear photo evidence.
Email claims to klbrotherpuchong@gmail.com immediately.
We will assist with replacement or other solutions after reviewing the case.
6. Refund & Cancellation Policy
No refunds or cancellations are accepted once an order is confirmed, except for damage during delivery or out-of-stock issues.
We do not accept returns for reasons such as change of mind.
For full details, please refer to our Refund & Cancellation Policy.
7. Intellectual Property
All content on this website, including logos, images, product descriptions, and designs, is the property of KL BROTHER A&G (PUCHONG) SDN BHD and may not be reproduced without written permission.
8. Limitation of Liability
We are not liable for:
Any delays caused by third-party courier services.
Import taxes, duties, or customs clearance issues for international orders.
Damage resulting from improper installation or misuse by the customer.
9. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
10. Contact Us
For any questions regarding these terms, feel free to email us at klbrotherpuchong@gmail.com.